Support for Backed: Warranty & Claim Kit

Support · Backed

Backed support

Backed: Warranty & Claim Kit

Need help? Email us and we usually reply within 2 business days. Please include your iPhone model and iOS version.

Email vaishalibenkakadiya06@gmail.com

Frequently asked questions

How does receipt scanning work?

When you add a receipt photo, Backed reads the store name, date and total using Apple's on-device text recognition. Nothing is uploaded. Always check the filled-in details before saving; you can edit any field.

I'm not getting reminders.

Open iPhone Settings → Notifications → Backed and allow notifications. In Backed, go to Settings → Reminders and make sure reminders are on and at least one "before a warranty ends" option is selected. Reminders arrive at 9:00 on the chosen day.

How do I build a claim pack?

Open a purchase and tap "Build claim pack". Optionally describe the problem, then tap "Create and share PDF" and send it by email, save it to Files or AirDrop it.

How do I move my purchases to a new phone?

On the old phone: Settings → Save a backup, and save the file to Files or iCloud Drive. On the new phone: install Backed, then Settings → Restore from backup and pick that file.

I bought Remove Ads but still see ads.

Go to Settings → Restore purchases while signed in with the same Apple ID you used to buy it.

How do I delete my data?

Delete a purchase from its screen (trash icon) to remove it and its photos. Deleting the app removes everything Backed stored on your phone. Backed has no account and no server copy of your purchases.

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